Refunds Policy

Refunds Policy
If you encounter an issue with your product, please contact us via email. To ensure a smooth resolution, submit your complaint within 15 days of receiving your order. Make sure to include your order number, the email address used for the purchase, and attach clear images or videos of the defective product, poor print quality, or items that differ significantly from what was advertised on our website. After reviewing your case, we will either replace the product or issue a refund without requiring the return of the defective item.

Since our products are custom-printed and unique, refunds are only available if the product is defective, if the print quality is unsatisfactory, or if the item significantly differs from the description on our website. We will use this information to prevent future errors.

If you prefer a refund instead of a replacement, it will be processed and credited back to your original payment method within 3 days. Please note that the refund will only cover the product's price, excluding shipping fees and taxes.

Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank account.
Then, contact your credit card company, as it may take some time for the refund to be posted.
If it still hasn’t appeared, reach out to your bank, as there can often be a processing delay.
If you’ve completed these steps and still haven’t received your refund, contact us at support@shintify.com.

Cancellation/Refund Policy
You can cancel your order within 12 hours of purchase. After 12 hours, we are unable to cancel orders due to our need to process and ship them promptly.

Once an order has been shipped and a tracking number is issued, cancellations are no longer possible, and no refunds can be made. Please consider this carefully before finalizing your order.

To cancel an order within the allowed timeframe, please email us at support@shintify.com. 

Hotline: +84 337089926